If you are not happy with your purchase for any reason, please return it in its original packaging with labels intact and unsoiled within 28 days for an exchange or credit note or refund. Refunds will be made using the same method of payment that you paid for your goods with. Unwanted goods must be returned in a re-salable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure that you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. Dawn Til Dusk Lingerie reserve the right to refuse an exchange or refund if goods are not returned in a salable condition or are damaged in any way. This does not affect your statutory rights.
If the item you ordered from Dawn Til Dusk Lingerie is not suitable we are happy to exchange your item (stock depending) or refund your money less postage costs and you are responsible for the postage costs for the exchanged item. It is important that you note that we must receive your item back in original perfect condition within 28 days.
We are happy to accept returns on the sale items we offer under the same terms and conditions as above.
We will process your refund as soon as we receive your item back in perfect condition (excluding thongs and knickers - not returnable)
PLEASE ENSURE that you provide transaction details with all returns as we can not trace returns without any covering information . PLEASE ALSO ENSURE that you send your item back safely via recorded post or obtain proof of posting, and keep this in a safe place for your records.